Overview
At Charon VPN, we strive to provide high-quality services to our customers. This Refund Policy outlines the terms and conditions regarding refunds for our services.
By adding a payment method and subscribing to our services, you agree to this Refund Policy as part of our Terms of Service.
14-Day Money-Back Guarantee
We want you to be completely satisfied with our service. If you are not satisfied for any reason, you are eligible for a full refund within 14 days of your initial purchase.
We offer a no-questions-asked 14-day money-back guarantee for all new subscriptions.
This allows you to evaluate our service risk-free. If you decide that Charon VPN is not right for you, simply contact our support team within the first 14 days of your subscription to request a refund.
Cancellation
You may cancel your subscription at any time. If you cancel your subscription, your account will remain active until the end of the current billing cycle.
After cancellation, you will not be charged for any future billing periods. However, no prorated refunds will be issued for the remaining portion of the current billing period after the initial 14-day guarantee period has passed.
Exceptions & Special Cases
Beyond the initial 14-day money-back guarantee, we may consider refund requests in exceptional circumstances, such as:
- Double Billing: If you were charged multiple times for the same billing period due to a technical error.
- Service Unavailability: If our service was down or unusable for a significant period (as determined by us) during your paid subscription.
All refund requests made after the 14-day period are reviewed on a case-by-case basis and are granted at the sole discretion of Charon VPN.
Contact Us
To request a refund or if you have any questions regarding our Refund Policy, please contact our support team:
- By email: support@charonvpn.com